taftclothing

Carriers may sometimes mark a package as delivered before it&apos;s off their truck, meaning your package may still be on the way.If your package was marked as delivered but you have not received it, first, confirm the shipping address of your order. If your address is correct, please check the locations where the carrier may have placed it to prevent theft or weather damage:<ul><li>Mailbox</li><li>Porch</li><li>Garage</li><li>Exterior doors (back porch, side door, etc.)</li><li>Immediate neighbors</li></ul> If you&apos;ve added Order Protection and it&apos;s been over 48 hours since your package was estimated to arrive, please <a data-uw-original-href="https://claims.orderprotection.com/submitClaim" data-uw-rm-brl="PR" href="https://claims.orderprotection.com/submitClaim" style=" text-decoration: none;" title="https://claims.orderprotection.com/submitClaim ">submit a claim</a>. &#xA0;TAFT ships to the address entered and does not require a signature. We cannot guarantee the security of the delivery address. If the shipment shows delivered to the correct location, and the package is missing or stolen, TAFT shall not be held responsible. Customers may choose to ship to a local UPS store for a more secure option, or purchase Order Protection.

Carriers may sometimes mark a package as delivered before it's off their truck, meaning your package may still be on the way. If your package was marked as delivered but you have not received it, first, confirm the shipping address of your order. If

My tracking shows delivered but I have not received it. What can I do?

Shipping and Tracking

When will my expedited order ship?

How do I change the shipping address for my order?

How do I use Afterpay?

Can I cancel or change my order?

What payment methods are accepted?

What can I do if my payment doesn't go through?

When will my card be charged?

What are final sale and clearance items?

Do you offer price matching or adjustments?

Ordering and Payments

What is my TAFT shoe size?

I know my size in women's shoes. What size should I choose for TAFT men's shoes?

What is the sizing like for different models of shoes?

Shoe Sizing

What is TAFT's Warranty Policy

What is a horse hair brush?

How do I use the buffing cloth?

How do I use the applicator dauber?

When should I use the neutral shoe cream?

How do I use the shampoo spray?

How do I use my suede and fabric brush?

How do I care for my TAFT shoes?

In which conditions can I wear my TAFT shoes?

Shoe Care

What is Stitchdown?

What is the difference between Stitchdown, Goodyear, and Blake stitch?

Where do you source your leathers?

Where are the boots made?

Are the 365 boots resoleable?

Craftsmanship / Product Details

Will out-of-stock items be restocked?

What are the steps to make an online purchase if I am experiencing issues on the website?

Do you have vegan options for shoes?

Where can I buy laces for my boots?

How do I unsubscribe from your communications?

Miscellaneous

Do you accept returns & exchanges?

When can I expect my return to be processed?

How do I exchange an item that arrived with manufacturing defects or if it's the wrong size?

Can I return/exchange Last Chance or Final Sale items?

Are shoes that have been worn eligible for return or exchange?

If my shoes arrived damaged, what options do I have?

What is your return policy?

How do I return an item?

How long does it take to receive my refund?

How long does an exchange take?

Can I exchange for a different style?

What is Redo Free Returns + Package Protection?

How do I proceed if I received the wrong item in my order?

Returns and Exchanges

Can I get a price adjustment if an item goes on sale after my purchase?

How can I obtain discount codes?

What do I do if I experience issues with discounts or promotions at checkout?

When will I receive my points for leaving a review?

How do I use a coupon code?

Do you have a military or teacher discount?

Is there a promotion for first time purchasers?

Promotions and Discounts

How much does shipping cost?

How do I track my order?

How soon will I get my package?

Where do you ship?

I live on a military base. Will that change the shipping time?

Why didn't I receive my order confirmation email?

My package is lost

Can I get a refund for the shipping fee if my expedited delivery is delayed?

My order is missing an item

What should I do if I receive the wrong item or a defective product?

How do I delete my account?

How do I set up an account?

How do I reset the password on my account?

Accounts

My tracking shows delivered but I have not received it. What can I do?Updated 9 months ago