Please contact us. We would be happy to assist you.

<p id="isPasted" style="box-sizing: inherit; margin: 0px 0px 10px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; line-height: 1.6; font-family: Poppins, Arial, Helvetica, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-size: 15px !important; vertical-align: baseline; color: rgb(76, 76, 76);">Please <a href="https://journeecollection.com/pages/contact-us" style="box-sizing: inherit; background-color: transparent; color: rgb(32, 32, 32); text-decoration: none; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-size: 15px; vertical-align: baseline; transition: all 0.2s ease 0s;" title="/pages/contact-us ">contact us</a>. We would be happy to assist you.

How do I delete my account?

Please visit our account page, select "Sign up," and follow the prompts to complete the process.

Please visit our <a href="https://taftclothing.com/account/login" id="isPasted">account page</a>, select &quot;Sign up,&quot; and follow the prompts to complete the process.&#xA0;

How do I set up an account?

Please visit our account page, select “Lost your password?” Follow the prompts.

Please visit&#x202F;our <a href="https://taftclothing.com/account/login" id="isPasted">account page</a>, select &#x201C;Lost your password?&#x201D; Follow the prompts.&#xA0;

How do I reset the password on my account?

taftclothing

Accounts

Do you accept returns & exchanges?

What is your return policy?

When can I expect my return to be processed?

How do I exchange an item that arrived with manufacturing defects or if it's the wrong size?

Can I return/exchange Last Chance or Final Sale items?

Are shoes that have been worn eligible for return or exchange?

If my shoes arrived damaged, what options do I have?

How do I return an item?

How long does it take to receive my refund?

How long does an exchange take?

Can I exchange for a different style?

What is Redo Free Returns + Package Protection?

I received the wrong item — what should I do?

How should I return multiple items with one return label?

What is a standard exchange?

What is an Instant Exchange?

What happens if the item I selected to exchange for is sold out?

Returns and Exchanges

How much does shipping cost?

How do I track my order?

How soon will I get my package?

Where do you ship?

I live on a military base. Will that change the shipping time?

Why didn't I receive my order confirmation email?

My tracking shows delivered but I have not received it. What can I do?

My package is lost

Can I get a refund for the shipping fee if my expedited delivery is delayed?

My order is missing an item

What should I do if I receive the wrong item or a defective product?

Shipping and Tracking

What is my TAFT shoe size?

I know my size in women's shoes. What size should I choose for TAFT men's shoes?

What is the sizing like for different models of shoes?

Shoe Sizing

What is TAFT's Warranty Policy

What is a horse hair brush?

How do I use the buffing cloth?

How do I use the applicator dauber?

When should I use the neutral shoe cream?

How do I use the shampoo spray?

How do I use my suede and fabric brush?

How do I care for my TAFT shoes?

In which conditions can I wear my TAFT shoes?

Do you offer repairs?

Shoe Care

What is Stitchdown?

What is the difference between Stitchdown, Goodyear, and Blake stitch?

Where do you source your leathers?

Where are the boots made?

Are the 365 boots resoleable?

Craftsmanship / Product Details

Can I get a price adjustment if an item goes on sale after my purchase?

How can I obtain discount codes?

What do I do if I experience issues with discounts or promotions at checkout?

When will I receive my points for leaving a review?

How do I use a coupon code?

Do you have a military or teacher discount?

Is there a promotion for first time purchasers?

TAFT Rewards

Promotions and Discounts

When will my expedited order ship?

How do I change the shipping address for my order?

How do I use Afterpay?

Can I cancel or change my order?

What payment methods are accepted?

What can I do if my payment doesn't go through?

When will my card be charged?

What are final sale and clearance items?

Do you offer price matching or adjustments?

Ordering and Payments

Will out-of-stock items be restocked?

What are the steps to make an online purchase if I am experiencing issues on the website?