Shipping and Tracking
How much does shipping cost?
At this time, we ship within the continental United States only. We do not offer international shipping or ship to APO/FPO/DPO military addresses. Standard Shipping (4-7 business days) is a flat rate of $8.99. Orders over $150 qualify for free standa
How do I track my order?
Tracking details are sent via email once your order has been prepared for shipment. Please be sure to check your spam and junk folders. You will receive an email confirmation as soon as your order has been prepared for shipment. You can check the sta
How soon will I get my package?
Standard Shipping:We typically process orders within 2-3 business days. After processing you can expect to receive your order within 3-10 business days after processing. Shipments to US territories, Alaska, Hawaii, addresses may take up to 45 days to
Where do you ship?
We ship within the United States only and do not offer international shipping at this time. We ship to all U.S. states, including Alaska and Hawaii, as well as U.S. territories. Please note:. We do not ship to PO Box addresses or APO/FPO/DPO military
I live on a military base. Will that change the shipping time?
At this time, we do not ship to APO/FPO/DPO military addresses. We apologize for any inconvenience and hope to expand our shipping options in the future.
Why didn't I receive my order confirmation email?
The two most common causes are an outdated email address on file and spam blockers filtering out our emails. Please ensure your user information is current, and consider disabling any spam blockers which may be preventing our messages from reaching y
My tracking shows delivered but I have not received it. What can I do?
Carriers may sometimes mark a package as delivered before it's off their truck, meaning your package may still be on the way. If your package was marked as delivered but you have not received it, first, confirm the shipping address of your order. If
My package is lost
We are happy to offer Package Protection for all TAFT orders. Simply keep this option toggled on at checkout so that in the event your package is not delivered you are protected. If your order includes Package Protection and you experience damage to
Can I get a refund for the shipping fee if my expedited delivery is delayed?
We understand how important timely delivery is, especially when you've paid for expedited service. If there is a delay in shipping and your package does not arrive on the expected date, we are committed to refunding the expedited shipping fee you wer
My order is missing an item
We recommend using our chat to contact customer service. Alternatively, you can email our customer service team with your order number as the subject line for support.
What should I do if I receive the wrong item or a defective product?
Using your order number as the subject line, please contact our customer service team so we can assist you.