Yes! We accept returns and exchanges within 30 days of the receipt of your product as long as the item is in unworn, new condition in the original packaging. Returns and exchanges are NOT offered on Redo Free Returns/Package Protection, Gift Cards, L
Standard: 3-5 business days. Holidays / Promotional Periods: 5-7 business days. *Our team will process your refund, however receipt of the funds will vary depending on your financial institution's policy. Please note if you use Afterpay, your refund
If you need to exchange an item due to manufacturing defects or incorrect size, follow these steps to ensure you get the right pair:. You can make your exchange request with redo. Please enter your order number and zip code to get started. After foll
Last Chance / Final Sale items are not eligible for returns or exchanges. Our website indicates:. If you purchase from the Last Chance / Final Sale selection and the fit isn't right, you might consider bringing the shoes to a reputable cobbler for ad
Typically, shoes that show signs of wear are not eligible for return or exchange. However, if they do not appear worn, please send us pictures of the shoes, including the bottoms of the soles. We will review the condition of the shoes and determine i
If your shoes arrive damaged or with blemishes from the production process, we are committed to ensuring you are pleased with your purchase. You have two options:. Please let us know your preference, and we will assist you accordingly to resolve the
We offer easy returns and exchanges within 30 days for orders placed on our website. Please note that clearance/last chance items and order protection are final sale and cannot be returned or exchanged. For more details and return instructions, pleas
You can make your return request via redo. Please enter your order number and zip code to get started.
A refund or exchange is issued automatically once you have completed your return. Reimbursement times may vary depending on your financial institution.
Your exchange order is issued automatically once you have completed your return. We typically process orders within 2-3 business days. For most shipments, you can expect to receive your order within 3-10 business days after processing. Shipments to U
We are only able to process exchanges for the same style at this time. You can exchange for any option available in the style, including size and color.
Our Redo Returns + Protection is an affordable add-on available at checkout. This option allows you to exchange and return items from your order for free, as many times as needed. Additionally, it ensures that if your order is lost, stolen, or damage
If you received the wrong item in your order, please reach out to us with photos of the incorrect items, especially the style label on the box, so we can arrange for an exchange and provide further instructions.