Yes! We accept returns and exchanges within 30 days of receiving your order, as long as items are new, unworn, and in original packaging. Exclusions: Last Chance, Final Sale, Gift Cards, Seconds, Made-to-Order/Custom styles, International orders, shi
We offer easy returns and exchanges via our return portal powered by Redo within 30 days of purchase for orders placed on our website. If you purchased Free Returns + Package Protection at checkout, your order includes free unlimited returns. If not,
Once we receive your return, our team will inspect the item and process your refund or exchange. Refunds: After we process the return, your refund will be issued to your original payment method. The time it takes to appear in your account depends on
If you need to exchange an item due to manufacturing defects or incorrect size, follow these steps to ensure you get the right pair:. You can make your exchange request with Redo. Please enter your order number and zip code to get started. After foll
Last Chance / Final Sale items are not eligible for returns or exchanges. Our website indicates:. If you purchase from the Last Chance / Final Sale selection and the fit isn't right, you might consider bringing the shoes to a reputable cobbler for ad
Typically, shoes that show signs of wear are not eligible for return or exchange. However, if they do not appear worn, please send us pictures of the shoes, including the bottoms of the soles. We will review the condition of the shoes and determine i
If your shoes arrive damaged or with blemishes from the production process, we are committed to ensuring you are pleased with your purchase. You have two options:. Please let us know your preference, and we will assist you accordingly to resolve the
You can make your return request via redo. Please enter your order number and zip code to get started.
A refund or exchange is issued automatically once you have completed your return. Reimbursement times may vary depending on your financial institution.
Your exchange order is issued automatically once you have completed your return. We typically process orders within 2-3 business days. For most shipments, you can expect to receive your order within 3-10 business days after processing. Shipments to U
We are only able to process exchanges for the same style at this time. You can exchange for any option available in the style, including size and color.
Redo Returns + Protection is an affordable add-on available at checkout. When you opt-in for coverage, this allows you to exchange and return items from your order for FREE, as many times as needed. Additionally, it ensures that if your order is lost
In the rare event you receive the incorrect item, please contact us directly at [email protected] with:. A photo of the incorrect item, including the size marking. Your order number. A photo of the style label on the box. We’ll provide a prepa
If you are returning multiple items using a single return label, please pack them together in one box. Our system generates only one label per return order. In case you need to send items in separate boxes, we recommend contacting us to cancel and re
For standard exchanges, your new order will be processed 1-3 days after your return has been received. You will have 28 days from the time of submission to drop off your pair. Return your pair within 28 days of receiving your confirmation.Keep an eye
Looking to get the right fit sooner? In our returns portal, you can choose between a regular exchange or an ‘instant exchange’. A temporary charge will be placed on your card for the price of the returned item(s) in order for us to process the exchan
No worries– a refund will be issued to the a store credit in the event that the requested item for exchange is out of stock. Contact our support team if you’d instead like to exchange for something else!